FAQs

1. Do you sell products for home use or just for professionals?
While we specialize in professional salon-grade products, many items are also suitable for home use. Be sure to read the product descriptions to find what best suits your needs.

2. How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. We accept various payment methods including credit/debit cards and PayPal.

3. Do you ship internationally?
At this time, we only ship within the UK. For international inquiries, please contact our customer service team for more information.

4. What are your delivery options?
We offer standard and express delivery services. Standard delivery typically takes 3-6 working days, while express options are available for faster delivery. Exact timeframes and costs are displayed during checkout.

5. How can I track my order?
Once your order is dispatched, we will send you a tracking number via email. You can use this number to check the delivery status on our courier’s website.

6. What is your return policy?
We accept refunds and returns within 60 days from order date. 

7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

8. Do you offer discounts for bulk purchases?
Yes, we offer special pricing for bulk purchases and wholesale orders. Please contact us for more information on bulk discounts.

9. How can I contact customer service?
You can reach our customer service team by emailing hello@hairsalondirect.co.uk

Contact Us:

Hair Salon Direct

Email: hello@hairsalondirect.co.uk

Office Hours: Monday-Friday (9:00 am – 4:00 pm)